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 Information by itself in business is worthless unless someone can find it and use it to help in the running of that business. At this point it is changed from being information to knowledge. Workers can also gain knowledge from the experience that only comes with time. What if they could record this knowledge so that others could learn from it and use it. In the image on the left do you think the person can find their way to the centre of the maze where the knowledge is and back again in 10 seconds or less? Of course they can't. But EziExpert can help companies record the information and turn all of their workers into knowledge experts. Using the web based EziExpert software, your employees can record business processes and procedures, manufacturing and production related information, and interactions between them and customers and suppliers and it becomes available to everyone whom you allow access to it.
EziExpert is a next generation knowledge management solution, it is very easy to setup and use, and requires no IT infrastructure within your business other than access to the Internet from a web browser.
It is a Software-as-a-Service (SaaS) software application that is hosted by Starsoft and to access it you pay a monthly subscription based on the number of users you require. |
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Access EziExpert Anywhere
Because EziExpert is web-based and hosted by Starsoft, you can access it at anytime of the day and from anywhere you can get an Internet connection. Work on information in your office, from home, an Internet cafe, car or hotel while travelling.
This anywhere access is ideal for small and medium sized enterprises (SMEs) and allows them to give access to people in remote or different locations (home workers). If your business has a support or helpdesk element to it, rather than moving your support to India, utilize the great pool of people who can work for you part time from home. See our white paper titled Remote Workers on the menu. |
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Find Answers Faster
Using the EziExpert Help Desk option, business can provide faster and better support for their customers. Problems get solved faster, and at less cost to your business.
A common problem with most businesses today through staff turnover is retaining employee knowledge. Where EziExpert is used in businesses this problem does not occur. |
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Templates
Within EziExpert is the ability to take our standard help desk template and use it to create other options to store information. There is no limit to how many other options you can create with the help desk template. Your could create a Repairs option, a Dealer Support option, a Production option. Each option you use to store information to help run your business or to help and support your customers. |
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Task Management
EziExpert has a tasks option which allows users to create private or personal tasks, and create tasks and assign them to other EziExpert users. All help desk entries can also be used to create tasks for users. Notification of these tasks uses the users own email client (i.e. Microsoft Outlook) and users can see their own tasks from the EziExpert Dashboard. |
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Starsoft manages the EziExpert infrastructure from two data centres in London, England and Auckland, New Zealand. Each EziExpert website is accessed using a SSL certificate which ensures secure and confidential access to your copy of EziExpert. Also the data for each copy of EziExpert is completely separate from all other copies used by other companies. The data is stored in Microsoft SQL Server 2005 databases which is the worlds leading database used by nearly 75% of enterprises. It is a secure, scalable and realiable database product and is the foundation upon which the EziExpert software is built. |
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Because EziExpert is a robust, on demand, hosted web application, it can scale to however many users you require to use the software.
You can reduce training costs for new employees with EziExpert as all relevant company processes and procedures are available to new staff online and can be accessed by the built-in search option.
EziExpert enables users to capture, share and search for information anywhere and at anytime. | |
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