EziExpert is web based software that enables businesses and organizations to manage their information, processes and procedures, and help their customers manage common information as well.

EziExpert is a next generation knowledge management solution, it is very easy to setup and use, and requires no IT infrastructure within your business other than access to the Internet from a web browser. It is a Software-is-a-Service (SaaS) software application it is hosted by Starsoft and to access it you pay a monthly subscription.

Starsoft manages the EziExpert infrastructure from two data centres in London, England and Auckland, New Zealand. Each EziExpert website is accessed using a SSL certificate which ensures secure and confidential access to your copy of EziExpert. Also the data for each copy of EziExpert is completely separate from all other copies used by other companies. The data is stored in Microsoft SQL Server 2005 databases which is the worlds leading database used by nearly 75% of enterprises. It is a secure, scalable and realiable database product and is the foundation upon which the EziExpert software is built.

Access EziExpert Anywhere
EziExpert is web-based which enables you to capture, share and search for information anywhere and at anytime. You can do this from your office, from home or from an Internet cafe or hotel while travelling. This anywhere access is ideal for small and medium sized enterprises (SMEs) and allows them to give access to people in remote or different locations (home workers) without implementing an expensive private infrastructure.

Because EziExpert is a robust, on demand, hosted web application, it can scale to however many users you require to use the software.

You can reduce training costs for new employees with EziExpert as all relevant company processes and procedures are available to new staff online and can be accessed by the built-in search option.

Find Answers Faster
Using the EziExpert Help Desk option, business can provide faster and better support for their customers. Problems get solved faster, and at less cost to your business.
A common problem with most businesses today through staff turnover is retaining employee knowledge. Where EziExpert is used in businesses this problem does not occur.

Templates
Within EziExpert is the ability to take our standard help desk template and use it to create other options to store information. There is no limit to how many other options you can create with the help desk template. Your could create a Repairs option, a Dealer Support option, a Production option. Each option you use to store information to help run your business or to help and support your customers.

Task Management
EziExpert has a tasks option which allows users to create private or personal tasks, and create tasks and assign them to other EziExpert users. All help desk entries can also be used to create tasks for users. Notification of these tasks uses the users own email client (i.e. Microsoft Outlook) and users can see their own tasks from the EziExpert Dashboard.

On Demand Service
EziExpert is an On Demand software solution. There is no software to install, all you have to do is register for a trial on our website, and at the end of the trial period start paying the subscription. We offer monthly and prepaid 6 and 12 monthly payment options by credit card.

The hosting of the software and the backups of your data are handled by the team at Starsoft.

Foreign Language
EziExpert is available in English and German with French, Italian and Spanish on the way.